Images are indicative in nature.
Actual products may vary in shape or design depending on current supply.
Time of delivery is counted from the moment you provide full delivery information (name, address and phone number), your recipient answers the phone and select delivery time convenient for them.
Flowers can be delivered in bud, semi-bloomed or fully bloomed stage.
Delivery method depends on availability of the product and the destination to which you want the product to be delivered.
Perishable products (flowers, flower bouquets, gift baskets) are delivered only once.
Once delivery is arranged, it can not be redirected to another another address.
Occasionally flowers and gifts are substituted due to temporary availability issues.
Photos and video of the delivery as well as fancy gift wrapping are subject to availability in small towns and remote villages of Ukraine.
Complimentary delivery photos show flowers or gifts prior to the delivery. It is up to a recipient to allow her photo taken with a gift.
The cost of standard delivery is $15 + $0.5 for every pound of the bouquet. The cost of express 24 hours dleivery is is $19 + $0.5 for every pound of the bouquet.
Delivery of flowers to remote villages might require hiring transportation from a regional center, please note that it might be expensive. We will confirm that a delivery is possible and provide a custom quote for every such delivery. The extra cost of standard (within 72 hours) delivery is $1 per 1 km of distance from the closest big town (if necessary and after your approval).
Order Cancellation Policy:
- You can cancel your order prior to the delivery. Your payment will be refunded as a store credit. Delivery fee is not refundable, minimum cancellation fee is $15.
- Please note that we reserve the right to cancel any order if the payment is flagged as suspicious or if the customer does not comply with our policy.
Return and Exchange Policy:
- Non-perishable gifts can be returned or exchanged in new, unused and resealable condition.
- A 20% restocking fee applies to return of non-perishable items. The remaining balance after the restocking fee will be refunded as a store credit according to our policy.
Please note that we reserve the right to cancel any order when a customer does not comply with our policy.